Clear Hearing Northern Ireland

These Terms and Conditions apply to all services provided by Clear Hearing Northern Ireland (“Clear Hearing NI”, “we”, “us”, or “our”). By booking an appointment or using our services, you agree to the terms set out below.

1. About Us

Clear Hearing Northern Ireland provides professional hearing care services, including hearing assessments, advice, and related hearing services across Northern Ireland.

2. Appointments and Cancellations

Appointments must be booked in advance, either online, by phone, or by email.
If you need to cancel or reschedule an appointment, we ask that you provide at least 24 hours’ notice.
Failure to attend an appointment without sufficient notice may result in a cancellation fee.

3. Our Services

All services are provided by fully trained and qualified professionals.
Hearing assessments and advice are carried out in line with current clinical best practices.
Any recommendations made are based on the information available at the time of assessment and your individual needs.

Clear Hearing NI does not provide medical diagnosis or treatment for conditions outside the scope of hearing care. Where appropriate, we may advise you to consult your GP or another healthcare professional.

4. Pricing and Payment

Prices for services are clearly communicated in advance, either on our website or at the time of booking.
Payment is due as agreed at the time of appointment or service delivery.
All prices are subject to change, but confirmed bookings will be honoured at the agreed price.

5. Patient Responsibility

To ensure the best possible service, you agree to provide accurate and complete information about your hearing, health history, and any relevant medical conditions.
You agree to follow professional advice given during or after your appointment.

Clear Hearing NI cannot be held responsible for issues arising from incomplete or inaccurate information provided by the patient.

6. Limitation of Liability

While we take every reasonable care in delivering our services, Clear Hearing NI shall not be liable for any loss or damage arising from reliance on information provided, except where required by law.
Nothing in these Terms limits our liability for death or personal injury caused by negligence or for any liability that cannot be excluded under UK law.

7. Data Protection and Privacy

We take your privacy seriously. Personal data is handled in accordance with applicable data protection legislation.
For full details on how we collect and use personal data, please refer to our Privacy Policy.

8. Complaints

If you are unhappy with any aspect of our service, we encourage you to contact us directly so we can address your concerns promptly and fairly.

9. Changes to These Terms

Clear Hearing Northern Ireland reserves the right to update or amend these Terms and Conditions at any time. The latest version will always be available on our website.

10. Governing Law

These Terms and Conditions are governed by the laws of Northern Ireland, and any disputes will be subject to the exclusive jurisdiction of the Northern Ireland courts.